Will we need to be using the Advanced AI to take advantage of new editor after EAP is over? | Community
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Will we need to be using the Advanced AI to take advantage of new editor after EAP is over?

  • October 17, 2024
  • 3 replies
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Shana12

We are currently testing the new article editor in guide. One of the concerns I have is there is AI summaries tied into this feature. We have not been approved to move forward with using any advanced AI features of Zendesk. When the EAP is complete, can we still take advantage of the new editor features that are not AI related? I do not want my team to get excited to use the editor features only to find out because this is tied to AI we won't be able to continue using them. To be clear, we have no interest in the AI summaries in the EAP. 

    3 replies

    Patrycja12
    • Patrycja12
    • October 21, 2024

    Hi @shana12 

    Thank you for your message. You are correct that article summaries are a part of the new editor. In the intake form, we included information that all customers who sign up for the EAP will gain access to article summary based on AI.

    This means that after the EAP, to have AI-generated article summaries, you will need to have the Advanced AI add-on but if you prefer that your team does not have access to this option during the EAP, you simply need to opt out of it in the settings. This article walks you through the procedure. If you don't want to use this capabilities make sure that generative AI is tun off
     

    Hopefully this will help you enjoy new capabilities of new editor

    Shana12
    • Shana12
    • Author
    • October 21, 2024

    Thank you for getting back to me, Patrycja. Unfortunately, you didn't answer my question. I know how to turn off the AI feature during the EAP. What I want to be clear about is the following: When the EAP is complete, can we still take advantage of the new editor features that are not AI related? We will not be purchasing the AI upgrades and want to be sure we will be able to continue using the non AI advancements to the editor when the EAP is done. 

    Patrycja12
    • Patrycja12
    • October 21, 2024

    @shana12  Apologize for any confusion in my previous response.

    Yes, you are correct. After the completion of the Early Access Program (EAP), you will still be able to take advantage of all the new editor features that are not related to AI. This means that while the AI-based article summary feature will not be available, you will still have the option to add a summary manually.

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