For close to two months I have been sending tickets to the Zendesk team requesting support to decrease the number of seats and the plan our company is on (or renewal is fast approaching in December) and NO one responds with the exception of 1 staff member that tells me he is sorry for the delay - we are now 20 days away from renewal and no one will help.
Please can someone give me direction on reaching the renewals team.
5 working days later and still no contact made by the renewals team - what is going on with Zendesk customer support? This is going to end up in legal if your team do not contact me and continues to bill me
Your promises have yet to return any level of support - your company is a disgrace when it comes to support - this is a renewal issue and shouldn't have taken over 2 months to deal with.
Stephen,
I am having the same issue. It's the most insane renewal process I've ever experienced!
How did you get resolution??
Thank you for the response Brett.
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Sorry to hear you're unable to get the ahold of our renewals team and get your account adjusted. I'm going to follow up internally with our dedicated team so they can work with you to get a response ASAP. Thanks so much for bringing this to our attention and we will follow up as soon as we can :)
If there's anything else I can assist with in the meantime let me know!