Hi there
I've got this trigger that sends an SMS that we have to send out when we've tried calling customers:
"Hi {{ticket.requester.first_name}} - you may have noticed a missed call from me, as I wanted to help with your account. I'll try again later, or you can call me back on NUMBER.
{{ticket.assignee.first_name}}"
Most of the time, the {{ticket.assignee.first_name}} will work and will put the person's name - superb, that's what I want.
However on occasions, the {{ticket.assignee.first_name}} will fail, so the message just ends after "you can call me back on NUMBER".
The most I can work out is that the trigger is sometimes firing before the assignee has been set. Does anyone have any idea where things might be going wrong?