I am getting an error and it won't let me grow my team. I am trying to add agents and am getting an error message. I have started 5 chats over the past 5 weeks and no one is helping. For being a company who specializes in customer support, ZD support is atrocious...
Why can't I increase my support team subscription?
Brett,
Still no one has contacted me. There is still no resolution on this and I still cannot increase the size of my team. I do not understand what is happening at ZD, but I would appreciate it if someone would look into this. Is it normal to take 4 weeks to resolve an account related issue?
Hi Jeff, was your account manager able to reach you today?
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Sorry to hear you're experiencing issues managing your account in the Admin Center. I see you have an open discussion with our Customer Care team where the requested account access so they can assume in and troubleshoot. I'd recommend replying back to that email so we can assist further. Your ticket number for reference is #10361644.
Thanks for bringing this to our attention and apologies for any inconvenience this may have caused you!