Issue found when using automations with whatsapp tickets.
We have two different format options: Sofisticated content or fallback without format.
When we use automations on whatsapp tickets, we see that tickets came with a sophisticated content format but unformatted.
For example: instead of receiving a bold sentence like “text” we receive with an “*” like “*text*”.
Can you help us finding if there is any problem?
Hello Luisa,
Thank you for your post and I am sorry that you are experiencing this issue with formatting on the WhatsApp tickets.
The issue you are describing will need thorough investigation and I would take like to take it to the ticket and private communication since I will require more details and insight into your account.
Thanks,
Mark Kristic | Technical Support Specialist | Zendesk