We’re introducing the Knowledge Connector to Confluence - a powerful integration that links your Confluence pages directly to your Zendesk instance. This connector enables you to connect specific Confluence sites and spaces to Zendesk Knowledge, allowing your teams to access and leverage Confluence content within the Zendesk ecosystem.
Knowledge Connectors functionality
The Knowledge Connector enables you to link your content hosted on Confluence sites directly to Zendesk. To get started, navigate to Knowledge Admin > Manage Articles > External Content > Connections within Knowledge. From there, you can specify which Confluence sites and spaces you want to connect. This integration allows your team to seamlessly access and utilize relevant Confluence content inside the Zendesk environment, enhancing knowledge sharing and support efficiency.
To enable Confluence pages in generative search and the Help Center search, go to Knowledge Admin > Settings > Search Sources and add Confluence spaces.
If you want Confluence pages to appear in Knowledge within the Agent Workspace, enable External Content in the Context Panel settings via Admin Center > Workspaces > Agent Tools > Context Panel, and adjust the default filters accordingly.
EAP limitations
- All connected content defaults to visibility for Knowledge Agents and Admins only, and this cannot be changed.
- The connector currently supports English-language content only.
- Connected content is searchable via Knowledge Search, including generative search, but is not yet supported in Auto Assist or AI Agents.
We are actively working on removing listed limitations.
How do I provide feedback?
We warmly invite you to share any type of feedback with us, whether it relates to functionality or bug reports. Please use only this community topic to provide your feedback, as Closed EAP - Confluence connector is a closed Early Access Program (EAP) that requires an invitation.
Please note that this is an EAP feature, so some bugs might be present. When describing a bug, please include steps to replicate the problem you are experiencing. This will help us identify and resolve issues more efficiently.
How do I sign up?
This is a closed Early Access Program (EAP). If you see this community topic, it means you have been invited to participate. If you want to enroll additional Zendesk instances, please fill out the sign-up form. To be eligible, you must be an account admin and have a Knowledge Enterprise plan.