We're considering Zendesk for our social media support operations. In our testing, there doesn't seem to be native functionality to view a social user's profile information (tweets, follower count, following count, etc). Is that the case, and can anyone recommend a 3rd part app that might solve for this gap?
View social media profile details in Zendesk
Hi Danny.
Great question.
This is something we are actively reviewing here at Zendesk, we will be looking at bubbling up this more useful information. I would love to reach out and chat about this if you have the time?
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