We have a view called phone services that is showing the tickets coming in with the description Tech Support Form because that form has the word phone in it. In the phone services view, there is a condition that says Description does not contain the following string Tech Support Form, but it's still pulling all those tickets to the phone view. We can't figure out how to filter out those tickets out of the phone services and into the correct view. Hope that makes sense.
Thanks!
Hi @pamela12
This is a bit hard to say without your actual view configuration.
It might be a good idea to assign a tag to those tickets that contain "Tech Support Forum" in the description using a trigger, and to filter those out that have this tag, i.e. let's say you assign tag "tsf" to those tickets, then "tags" "does not contain one of" "tsf" would do what you want.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.