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V1 > V2 Migrations

  • June 9, 2023
  • 4 replies
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Martijn12

Some organizations have been using the original Custom Objects V1 already and have been creating relationships as no Lookup Fields were available. Currently, it's not possible to manually migrate this over to V2 as we're unable to create the relationship value in the now archived and closed tickets as a lookup field.

What is the anticipated timeline for a migration tooling, so those relationships will be kept? We notice customers would like to migrate due to the Explore options they would gain, but they currently can't due to this migration of relationships on closed tickets and some missing API's, but I think that last one already on the roadmap.

pluscloud Support Ticket #34352

    4 replies

    Martijn12
    • Martijn12
    • Author
    • June 26, 2023

    @ashwin11 What is the expected timeline for this? Guess this is part of the initial launch too?

    Ashwin11
    • Ashwin11
    • July 10, 2023

    hi Martijn - I totally missed this thread - My bad. Migration tools will not be part of the initial launch. Our teams are unfortunately focused on building functionality for the release. Hence I dont have a timeline on that yet. 

    Martijn12
    • Martijn12
    • Author
    • July 10, 2023

    @ashwin11 Building it from our side would require an option to being able to 'edit' closed tickets to recover the relationship between the custom object and the ticket agent. I'd be happy to setup workflows for this for our clients, but I'm sure we cannot do something like that at the moment via the regular API's.

    The other problem is: There is currently an option to connect multiple in the V1 if I'm not mistaken, while this is not supported in V2 right now.

    I would be happy to jump on a call if you'd like to discuss some ideas.

    Ashwin11
    • Ashwin11
    • July 10, 2023

    Let's have a call on this. Would love to get your thoughts on what may be some of the challenges that you'd see on this.  Will coordinate with Marco and set something up

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