Hi All,
Has anyone used Microsoft Power Automate to create a ticket in Zendesk and update custom fields?
I have a requirement to:
1. Fill in a form (e.g. Microsoft Forms)
2. Use a schedule to auto create a Zendesk ticket from it
3. Set Zendesk fields on creation, including custom fields
I can get the ticket created but can't update custom fields.
The only workaround I can think of is to use triggers which could be cumbersome.
Any help appreciated!
Thanks,
Matt
Matt,
This is something I've been doing a fair amount of lately, using Microsoft Forms as you are. The way I've handled the flow is to use the Zendesk API to generate a ticket rather than using the existing Zendesk connector in Power Automate. I found there were some limitations with the Zendesk connector (including custom fields) that could be worked around with the API.
So, if you use the HTTP action as a step following the Forms response, you can create a ticket that includes updates to custom fields (in the example below, I highlighted the custom field, down at the bottom of the body section.
hello cory,
Would you please be so kind as to provide the flow steps the you used to create this.
i really need assistance :(
Hello Cory,
When i try to enter the body text like above PowerAutomate gives me the Error 'Enter a valid json.'. Any Ideas?
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