Hi,
I've enabled the option Show user profile photos in emails in the admin center for a more personalized experience.
However, I'm having some issues with receiving the pictures themselves. When a user receives the email, they have to manually choose to download the photos (in Outlook for desktop) and/or add to trusted senders. This would be normal if we were emailing with external users/clients, but we're only supporting internal users on the same domain.
I've attempted to add the support mail to our inbound anti-spam policy (allow/block list) - that didn't work. The only thing that works is adding our own domain to trusted senders in Outlook.
Forwarding the email from another internal address works just fine, so I just can't seem to find out where the issue is. The SPF record should be valid, as well as the DNS record.
What else can I try?
Have a lovely day.