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User can't load chat on website

  • January 13, 2022
  • 3 replies
  • 0 views

lunik

Our chat keeps loading and it shows the Zopim widget embed code is invalid.

Thanks for your kindly help in advance.

3 replies

Rad12
  • January 27, 2022
Hello Lunik,

A ticket has been created for you since this issue needs further investigation. You will be notified via email.
 

  • June 7, 2022

I'm having the same problem.


Brett13
  • Community Manager
  • June 7, 2022
Hey Michael,

I'd recommend chatting in with our Customer Care team using the instructions here: Contacting Zendesk Customer Support
 
We'll most likely need to take a look at your account to troubleshoot this issue.
 
Cheers!