Usage report for Dashboard

Hi @balaji13,
thanks for your feedback about the new dashboard builder.

The ability to show how many users viewed a dashboard over time is currently in our roadmap for 2022. We understand having a view of the activity of the dashboard is key to keeping it relevant to your audience.

I'll keep you posted here once I have a firm date and more details about the feature.

Thanks,
Walter

Thanks, Walter. Great to hear that you guys are working on it. May I know when we can expect from Zendesk? Any timeline-like month/quarter/half year.

Hi, Zendesk team, when is this feature (show how many users/which user viewed the dashboard over time)going to implement? any estimated time for a reference? This function will be important to track the dashboard activities. 

Hi @rebecca11,
thanks for your interest and insights about the dashboard activity.

While it is part of our 9-month roadmap, I can't share a firm ETA yet.
I will keep you posted on this post once I have more details.

Thanks,
Walter

Hi @walter11 

It's been almost a year since the last update, do you have any updated news on this feature? 

I think that this is a feature that is extremely important and highly useful - especially for those of us that are creating reports and dashboards for other managers / agents in our department. It would be great if we could see whether our efforts are being wasted or whether we need to enhance our reports.

Hi @mishka,
thanks for sharing your feedback.

Unfortunately, we postponed this feature to focus on other strategic features to GA the new dashboard builder.
We still believe understanding the usage of a dashboard is key to getting feedback on your effort and that's why we still plan to build it post-GA.

You can see the full list of features (including "Dashboard activity") we will support here.

Thanks,
Walter

+1 to the post and I upvoted. It is very helpful to understand the usages of dashboards/reports to understand what are the top 10 (as an example) usages and reduce the dashboards if we have too many dashboards that haven't been using for a while. If we could see view usages by date/week/month/year just like the functionality of our Zendesk Explore dashboards, would be great too! 

Also, this might be good to have loading speed (average) for the dashboards/reports as sometimes we have to wait for a while to loading the reports/dashboards. Understanding the loading issues by providing the numbers will help improving the dashboards/reporting usages.