I am trying to setup a trigger that fires when an incident is updated and then passes the data for the updated fields to a third-party system using a webhook call, struggling to see how to detect the fields that have changed. Is this possible?
Can I have a rule that checks for specific field value changes?
Updated incident trigger
Hi John,
I'm not sure what you have in mind exactly but if you have a third-party system you want to update, you'll want to use Notify Targets.
After setting up a Target, you can then use that in your Triggers.
So for example, in your Trigger you might look for when a ticket is updated and xxx field value is present and value = xxx
Then Notify Target.
I'm not aware of logic to check that a value has changed (except status) easily - but you can theoretically add a series of triggers to add tags for each combination and have the Notify Target trigger look for that tag which would indicate the change in field value from xxx to yyy.
Sincerely,
Heather
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