Request 1 - Update the queues dashboard so it's filterable by Talk line
Request 2 - Update the queues dashboard so we can view queues that are running as calls are coming in. We have a need to intervene on a call if someone is on hold too long.
Update queues dashboard to show Talk lines
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.