We’ve released a new version of the prebuilt agent state dashboard that’s available for customers who’ve turned on omnichannel routing. 🎉 The new dashboard is automatically available in your Explore account.
For now, you will have access to two agent state prebuilt dashboards:
For now, you will have access to two agent state prebuilt dashboards:
- Omnichannel: Agent state (previously released for all EAP customers)
- Omnichannel: Unified and custom agent state (newly released for EAP customers using omnichannel routing)
For more information about the dashboards, see Analyzing agent state.
