Are there plans for a dashboard that Zendesk admins can use to see and/or set the current status for all agents, similar to the Agent Activity screen in Talk?
Unified Agent Status Dashboard
Hi Steve
Yes , there is. No firm timelines yet though
Barry
Hi @steve36! I am thrilled to announce that unified agent state historical reporting has reached GA! Please see this announcement for more information. Realtime unified agent state reporting is also available. Please see this announcement for more information.
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