We have agents spread across the globe and different departments of the business, is it possible we get a break down of the Agent type - maybe by using Brand from the Ticket Form?
This would make it easier for us to understand the context of the macro and who would likely be using it.
Thanks!
Hi @tya,
Thank you for your feedback and I am happy to write that we are working on showing related tickets, hopefully, this helps you better understand the context. Related tickets should be available soon
Have a great day!
Pati
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