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Unavailability of layouts

  • July 20, 2023
  • 3 replies
  • 0 views
М

Hi !

I am facing a problem, when I go to admin center, and click on the layouts section, I get an error as shown in the screenshot, and in the developer tool I see error 451.

      3 replies

      Paul47
      • Paul47
      • July 26, 2023

      Thank you for submitting this bug report! The team is investigating the matter and we'll revert once we've identified the issue and solution.

      Is this error still showing when you visit the Layouts page in Admin Center?

      М

      @paul47 Yes the error still persists 

      Paul47
      • Paul47
      • July 27, 2023

      The team is requesting if you may please submit a bug report to Zendesk Support and attach a HAR file. That would help us better troubleshoot the issue. 

      To confirm, does the error message show up on the Layouts main page where all your layouts are listed, or is it when you click into the Zendesk standard layout?

      Here's instructions on how to download a HAR file from your instance in case you are unfamiliar: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

      Thank you!

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