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Unable to upgrade my account

  • January 11, 2022
  • 2 replies
  • 0 views

I've been trying to upgrade my account for a few days without success. 

 

  After I make the changes and hit "Update Subscription" It starts to process but then reverts back to plan details that reflect no changes.  No error alerts, no success alerts.   Nothing. 

 Please help for I would like to take advantage of the upgraded features that Zendesk has to offer.    

 I look forward to a response.   

 

 Thanks!!

 

 

2 replies

Josiah14
  • January 12, 2022

same here


  • January 15, 2022

Hi @cronetic & @josiah14!

I went ahead & created tickets for you since this would need more investigation from the Advocacy team wherein we would need to discuss this privately as this involves your account. Please keep an eye out for their update on your tickets.