I am looking for feedback on how I have the Triggers/Notifications setup.
My current issue is when I change the status of the ticket = Solved, the Requester is getting 2 different messages:
- Notification to Requester of resolved issue
- Notification to Requester of a comment update
Please help me know what I need to do to turn off the notification of the comment update. I just want the resolved issue to be received.
I will reach out to you in the ticket you created in Support for this issue!