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Trigger: assign ticket from email address

  • January 29, 2015
  • 5 replies
  • 0 views
C

I want to create a trigger to assign a ticket to a agent group when the ticket comes from one particular email address. I know I can do this from an organisation but cant work out how to do this from an email. Can anyone help? Thanks in advance.

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    5 replies

    A
    • Andrew66
    • January 29, 2015

    If you are talking only one external users email address then just add a tag to the user for example "exampletag1"

    Ticket is.... Created

    Ticket: Tags - Contains at lease one of the following - exampletag1

    Perform:

    Ticket: Group - required group

     

    Or if you are talking a set number of users emails to a certain support email address then just use the

     

    Ticket: Recieved at opton within triggers.

     

    C
    • Carly12
    • Author
    • January 30, 2015

    That worked brilliantly. Thanks Andrew. :)

    A
    • Andrew66
    • January 30, 2015

    No problem.

    Jennifer16
    • Jennifer16
    • January 30, 2015

    Thanks for helping out, Andrew! 

    Nicole17
    • Nicole17
    • April 24, 2018

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