Translating Responses Using Text Enhance | Community
Skip to main content

Translating Responses Using Text Enhance

  • January 18, 2024
  • 2 replies
  • 0 views
J

Hey all, 

First forum post so i apologise if I'm in the wrong place or duplicating a thread.

We turned on the Generative AI today and are so excited to start using it. One thing occurred to me and I'm sure it has to others. I'd be surprised if its not in the road map. 

We had a ticket in from a German customer. Language is detected as German (as you'd hope) and the summarise is present to us in English. Brilliant. 

We create a reply and enhance it... but we are left with the problem that we are still in english. Will translating the reply be something we can do using enhance or other feature in the future? 

I also wonder about localisation. A generative response came back today that mentioned doing 'work in the yard'. In the UK, we would say garden. Is there a way to set localisation preferences like that?

Thanks
John

      2 replies

      Jake18
      • Jake18
      • January 19, 2024

      Hi John,

      Definitely some valid enhancements to the comment enhancement tools. I'll make sure to pull those into our product feedback.

      A pointer which might work for you - you can add something like "translate the following reply to German" and often the text enhancing tools will return your response in the language you've instructed. It's an adaptation I've seen a few folks employ while we work to enhance the functionality in this early access program.

        J
        • John77
        • Author
        • January 22, 2024

        Brilliant. Yes that works Jake. 

        I am familiar with the chat GBP interface, but didn't realise i could send instructions in the same way through the Zendesk enhance function. 

        This works well, but when i send it to be evaluated i can only do so via the enhance options of Expand, make more formal or make more friendly. 

        What if i am happy with length and friendliness but i just want to translate? Could you add an option of Process per instruction or something. 

        Found this funny.



        Terms & ConditionsCookie settingsAccessibility statement