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Tracking Updated Articles Easily

  • December 16, 2020
  • 1 reply
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Does anyone have any advice / methods that they use to easily track what articles are updated by who?

 

We have a team of Content Writers that helps maintain the validity of our content and I'm trying to find a way to track their productivity - i.e. how many articles did they review, update, or create new.

 

Right now we have them manually enter a ticket and fill out details such as if it was a new article, what help center it was related to, a link, etc. But this takes a bit of time to do and I'm looking for an easier way.

1 reply

Kyle25
  • January 4, 2021

The way that I do it (I'm the only one that updates articles for my company so it's a little different but still may apply) is I created a custom view in the Manage Articles section showing the Last Edited and Edited By (which I added for this example) columns. That way I can quickly tell which articles have been updated 5 minutes ago and which were updated 5 years ago:

Hope this helps!