Hi, New to the community and not sure if this is the most appropriate forum to ask this question...but here goes.
My company has started using Zendesk Support and I'm looking for a simple way to track equipment assignment to users. Basically a way to indicate on the user profile for the helpdesk what the user has assigned (phone, tablet, computer) and serial #. Maybe a way to also track when the assignment is changed.
Most of the addins I see are for full asset tracking, and stock management and that is more than I think I need at this time. We have added custom fields to the users but these don't seem to be highly integrated as either the values do not carry over from the user record to the ticket and it appears I can't search for information in these user fields (i.e. searching for tickets based on serial #).
Any advice or direction would help, maybe we aren't using the custom fields properly or not taking advantage of another feature for these custom fields that might help.