We need a way to see if customers received an email. Tracking an open is all we need either through your system or mandrill. It's hard to let a customer know that you sent them a reply in the past and they tell you that they never got it.
Track Email Opens
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My company also wants statistics on public replies sent by agents, specificially
1. counts of emails sent
2. ability to group by agent & agent group
3. delivered indicator
4. opened indicator.
Please consider this enhancement!!
Lila & Eric, we have a product that is looking for beta testers. Right now we can track email opens and could easily add functionality that shows you how many emails were sent by agent & group. The delivered indicator would take a little more work.
If you are interested in beta testing please go to MyReadReceipts.com and enter your e-mail.
Hi all!
Thanks to the great work of Community member David Andrews, Read Receipts are now available via an app in the Zendesk Marketplace:
David has also been so kind as to provide a first month for free using the code 'FIRSTMONTHFREE'
Check it out!
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