A ticket arrived today submitted in English, was responded to in English, but the 'friendly' tone shift changed our response to Spanish.
Tone shift changes response to incorrect language
Hi Gwendolyn, I hope you're doing fine. When you say your friendly tone shifted to Spanish, can you provide us with more details of the exact thing you're experiencing? This way, we can gather more information with your concern and we can provide an accurate response.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.