Our Zendesk Advocacy team has a wealth of product and platform expertise and are here to support our customers and Partners alike. There are some considerations when supporting a customer as a Partner and engaging with Advocacy on the customer's behalf, such as privacy.
To learn more about how to work with Advocacy and get the most effective and quickest support, we've put together a quick 15 minute guide for your convenience.
In this quick 15 minute course, you'll learn:
- How to prepare an optimized support request
- Request an escalation
- Suggested follow up and next steps
- How to qualify for a complimentary agent support license
- Other resources that can support you to support your customers
You can access this course by first logging into Partner Connect and then following this link (SSO).