Timeout error getting the attachments for a helpdesk article | Community
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Timeout error getting the attachments for a helpdesk article

  • August 2, 2021
  • 2 replies
  • 0 views
J

Hi.

We use your REST API to create and update Zendesk articles. One of our articles contains many images and the API chokes when trying to get the list for us.

It returns HTTP error 525 Origin Timeout.

Can you please provide us with the list of attachment id's for this article: https://helpcenter.elearningforce.com/hc/en-us/articles/360015333277-LMS365-User-Guide

This way we can clean up the attachments manually.

Thank you,

      2 replies

      Trapta
      • Trapta
      • August 2, 2021

      Hi @jørn,

      Take a look at this API: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_attachments/#list-article-attachments

      Let me know if this helps you.

      Thanks

        J
        • Jørn
        • Author
        • August 2, 2021

        Hi Trapta.

        Yes, that is the API we are using. As I wrote, it returns HTTP error 525 Origin Timeout because the article has many images. The exact endpoint is this:

        https://elearningforce.zendesk.com/api/v2/help_center/articles/360015333277/attachments.json

        Thanks for trying.

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