Time axis feature is broken i view mode (works in edit mode) | Community
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Time axis feature is broken i view mode (works in edit mode)

  • June 22, 2023
  • 3 replies
  • 0 views

Joel11

When you have a report where you want to show time on x-axis and show values with missing values, you can use the result calculation "time axis" as per https://support.zendesk.com/hc/en-us/articles/4408885694106-How-can-I-include-0-values-in-reports-

This works while previewing a report in edit mode - but it's broken in beta dashboard view mode. 

Example

As you can see - when I switch to view mode (the default for report consumers), the values in x-axis doesn't suddently hide. 

Use case

Putting two reports next to each other with the same date range is extremely useful to when the reports are related, and especially when the x-axis if for different attributes (e.g. ticket created vs assigned). However the comparisons breaks when a report viewer cannot compare columns between the reports, because some dates have 0 values and the "time axis" feature doesn't work. 

 

 

 

3 replies

Joel11
  • Author
  • June 22, 2023

Windows 10, Chrome Version 114.0.5735.134 (Official Build) (64-bit)


Joel11
  • Author
  • June 22, 2023

Reproduce

Create a report with date as x-axis that has some 0 values. Turn on the "time axis" feature. 

Try to view the report in beta dashboard builder in view and edit mode.

It won't work in edit mode. 


Joel11
  • Author
  • June 22, 2023

Actually the axis feature do work - the root cause is a separate bug where the report is not updated in view mode if you use the More option to refine the reported once inserted into a dashboard. 

My workaround is to first remove the offending report that is not updated in view mode, then add it again. This seems to force the report to also be updated in view mode.