Has anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing?
Scenario:
Our company's support teams span two separate Zendesk instances. We've established ticket sharing between the two with the following rules:
- Comment and status permissions = Make private comments; do not sync status.
- Tag synchronization = No, do not share tags between me and the receiver.
- Allow syncing of custom fields = Yes, sync custom fields between me and the receiver.
Things work well, but one challenge we've encountered is that the ticket's dynamic hyperlinks (e.g., #123456") don't translate between instances.
Team A's ticket #123456 is a completely different ticket/link than Team B's #123456. Because of this, referencing other tickets in a ticket's body has become very cumbersome at best, but mostly useless.
Does anyone have any recommended workarounds?
Thanks!
Chris
