Frequently I get a 403 error when submitting a ticket form. Occasionally the transmission is successful. Why?
Ticket Form Error
https:// our domain /hc/ja/requests/new?ticket_form_id=XXXX
↓
https:// our domain /hc/ja/requests/
It seems that there is an error when transitioning..
Hi Maki,
Tipene here from the Developer Advocacy team - hope you're doing well!
So I can take a look at your code in a bit more detail, I'm going to pull this into a private ticket. You should be seeing an email from me shortly.
Thanks!
Tipene
Tipene here from the Developer Advocacy team - hope you're doing well!
So I can take a look at your code in a bit more detail, I'm going to pull this into a private ticket. You should be seeing an email from me shortly.
Thanks!
Tipene
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Is this happening in the agent interface or in your Help Center? If in the Help Center, there may be some custom code that is causing this error to show up when you attempt to submit a ticket.
Any additional information you can share with us may help point you in the right direction.