Is there any way to use something like alias instead of id when I create a ticket with custom fields through API?
I understand I have to send field's id. (https://develop.zendesk.com/hc/en-us/articles/360059146153#setting-custom-field-values)
However, if I have two environments like sandbox and production, I have to use different field id even though these fields have same meaning. That's why I'm wondering if there is any way to set something like alias to ticket fields and use it with API.
Hey Yo,
I did some digging on my end but it doesn't look like this is possible at this time.
I'm going to leave this post open in case other users have an alternative solution for you.