Hello Team,
I would like to ask if it is possible to detect the language of the ticket comment, not the requester default language.
For example, if the requester account language was set to English, but he sent first ticket in English,, second in French and the the third in Turkish. Is it possible to to detect the three languages in each ticket, taking in consideration that the three languages are configured in the account settings and help center.
Thanks!
Hi Lama,
The auto-detection mechanism is performed on unregistered users only. So if a user profile language was previously set based on the first time it was auto-detected, it can be updated manually, but each time they submit a request in a new language it will not be auto-detected in the comment.
For instance, the system will detect an end-user's language from an email message and set it, but will not detect and set new languages based on the content of subsequent emails.
Depending on your workflow, you can use the ability to support multiple languages in your business rules in Zendesk. This can help to auto-set requester languages or change them as needed.
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