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Text notification response to sender not working

  • September 24, 2021
  • 1 reply
  • 0 views

George27

Text notification response to sender not working followed all the step but no luck. the text will open a ticket but the response trigger not working 

 

https://support.zendesk.com/hc/en-us/articles/235638348-Using-Text-notifications-with-triggers-Recipes-and-tips

1 reply

Dave12
  • September 24, 2021

HI George,

I'm sorry to hear this – please contact our support team directly via chat using Option 1 in this article: Contacting Zendesk Customer Support, so they can help you troubleshoot the issue. Thanks!