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Teams Reporting by Ticket Topic

  • July 15, 2021
  • 1 reply
  • 0 views
Z

Hello,

I have a Zendesk Team plan and I'm looking to see if there is any way I can pull up a report by Ticket Form > Topic. 

I have had success before by searching:

"fieldvalue:"

However, this doesn't seem to play well with the titles/names of Topics I've added.

Is there a way to use the Search feature in my instance to pull up all tickets that have thee Topic(s) I'd like to count? Thank you!

    1 reply

    C
    • Chandra13
    • July 15, 2021

    Hey Zach! Would it be possible to elaborate a bit more on your specific use case? What search were you having trouble running?

    Typically, I can find tickets based on the underlying tag associated with one of my ticket field values, so hoping to understand what you’ve already tried.

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