target attribute of urls being automatically replaced with "_blank" | Community
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target attribute of urls being automatically replaced with "_blank"

  • June 16, 2021
  • 1 reply
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When creating a new ticket via the API with an HTML comment including a link to an external URL, any target attribute I specify to open the link in a specific tab is being removed and replaced with target="_blank", causing problems for our CS agents. Is there any way to stop this?

1 reply

  • June 29, 2021

Hi Ben,

 

Hope all is well! It looks like you also created a Support ticket with this issue. Please expect an email from me on that Support ticket to investigate this further.

 

Regards,

Adrian