Hi we recently began using Zendesk and began by setting up the phone and email settings. When originally forwarding our existing number to zendesk, it worked as it should- We only currently have one agent using the phone, and they could send and receive calls no problem.
2 days later and with the agent online- We tested out the phone and although the 'customer' can ring, hear the greeting tone and hold music- The phone never rings or does anything for the agent, despite being online and following the simple zen desk training.
The only way we know if we have missed a call is if the customer leaves a voice mail. In addition, when trying to dial a number in the zendesk web browser. It simply comes up with the message: Blocked number- But the number can be called on a normal phone.
Read lots of zendesk articles- Including the troubleshoot, but nothing is helping- Happy to do a screen share as we can't run our business without the phone.
Thanks
Maddison.
