Hi,
It seems that new updates added work. After updating the editor all the tables that were not made by standard means Zendesk designer, but for example copied and pasted now can be edited only in HTLM, which is not convenient. And to edit them in the visual editor they need to be redesigned.
I believe we create the table with Table tool in Zendesk before, so any recommandation how to deal with it?
Or will you fix it, that it will not destroy tables?
This is also happening in our environment, but extends beyond tables and is affecting what was once just plain text in an article, which can now only be edited via HTML. This update has made our KB largely un-editable.
+1 to the comments above that this is a breaking change. Experiencing major issues affecting the source code. After some testing, it seems that anytime an edit is made, it triggers and breaks the original code:
Numbered lists are broken - a new indent is added
Random html code is suddenly getting changed or added. I'm finding myself having to go back and manually update any articles I touch as they are out of regular format.
I have requested to be removed from the EAP program for now since we can make no further edits to our Help Center. Hopefully, these things get fixed with final release.
@ann17 - were you removed and did it help?
We have “template” pages for our non-tech-savvy authors to use to create articles and they are all rendered useless at the moment and it's a DISASTER. If the easiest thing to do is to leave the EAP then I will do that
FYI: I put some feedback requesting that this HTML block feature be optional/customizable…
Hey @erin17,
It did! I opened a ticket with Zendesk and requested that I be removed from EAP, it resolved the issues we were experiencing.
Good luck!
Did you affected articles revert back to their original state once you were removed from the EAP?
Hey @bill16 , apologies but I'm not sure….I was manually fixing the errors…once I discovered the EAP as the root cause I stopped all edits until I was removed.
Best.
If you noticed that your content were converted to HTLM blocks please try use unlink option which we provided
We're also finding this frustrating and time-consuming. For tables within an HTML link, all the columns in the table end up the same width after unlinking.
One specific situation: We had many tables all in one HTML link, so when I just needed to edit content in one, I ended up needing to correct column widths in all of them to reflect what actually makes sense for the amount of text in each column.
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