Hello Team,
I am testing the new CSAT and I am unable to get the survey. I have created a trigger (CSAT test) that will be sent
as soon as the ticket is solved for my Test Customer Organization. I get the notification, but when I click the button to take the survey, it says Survey no longer available.
Yes, please.
Still no luck
Still not working. Happy to take this to a ticket so I can share screenshots.
Try pasting the link in incognito mode. You will not be able to open it if you are signed into Zendesk as it is designed to prevent agents from submitting false satisfactions.
We have found that this happens on Chrome windows where we are signed in (profiles) to Zendesk with our agent/admin accounts. I tested on windows with end-user profiles and it worked as expected.
Hi everyone,
We don't allow agents to access the CSAT url. A general message is displayed for all cases when the CSAT page is unavailable.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
I've deleted the previous updates, as they posted screenshots on that post.
However, the same holds true.
Closed tickets, cannot get CSAT surveys, due to the fact Satisfaction comments and ratings are added to tickets as updates.
Tickets have to be able to be updated, in order for it to work.
Let me know if you have any questions.
Best regards,
Tod