Hi there,
We sometimes send out automated emails for take down requests. When the reciever is also using Zendesk we end up in a echo chamber where their support desk sends us several automated emails. These are distracting from actual support requests. Is there any way we can set up a rule (based on subject or message content) that sends these spam messages to a separate folder/straight to solved?
Hope that makes sense and if not then let me know if you need more information.
Kind regards,
Dominic
Hi Dominic,
If you're referring to receiving spam emails/tickets in your Zendesk instance, you could create triggers to auto-close tickets based on certain criteria (e.g. the ticket subject contains a certain word). We recommend checking out the trigger conditions reference here: https://support.zendesk.com/hc/en-us/articles/115015611647
If you're referring to your general email inbox instead, you'll need to configure rules within your email client to automatically route these emails to spam.
Warm Regards,
Eric G. Gao | Technical Support Architect | Zendesk