Hello,
If this is already implemented, please point me in the right direction, but if not, I would like to request this feature. I would like a field ID or a placeholder for the summary so that I can include it in macros. Being able to give a quick automatic summary when requesting help from other departments would be amazing!
I would love that too. In fact, it would be great to be able to program a daily mail with all the summaries of all the tickets...
That would save me lots of time!
I have given out similar feedback too.
We explain the user's issue and transfer tickets to related departments sometimes.
It would be so useful to summarize and just paste the reference numbers or whatever to an internal note or to side conversations. Would save huge amount of time.
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