Struggling to get the new questions added to the existing C-Sat survey | Community
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Struggling to get the new questions added to the existing C-Sat survey

  • July 3, 2024
  • 1 reply
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S

Ideally I would like to keep our current thumbs up / thumbs down C-Sat question and then add in these new options. 
Is there any way to do this? or does this new set of questions replace the existing C-Sat options?

I enabled the options and the drop down question was added to our existing survey but not with the options I set, with default values.

 

End results I am looking for
Question 1: Thumbs up/down
Question 2: 1-5 rating
Question 3: Drop down options (if negative)
Question 4: Open ended text box.

 

Any help would be appreciated. 

Thanks,

Scott

    1 reply

    Tetiana12
    • Tetiana12
    • July 10, 2024

    Thank you for the feedback! Right now you can ask up to 3 questions: CSAT rating question, dropdown, and open-ended question. It is on the roadmap to add more questions. 

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