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Start a support ticket via emoji reaction

  • January 12, 2021
  • 1 reply
  • 0 views
R

Hi all,

For a feature request, we currently have another ticketing tool that we use on Discord but would like to phase this out as this Zendesk Discord bot develops.

One of the most useful features is the ability to start a ticket by reacting with an emoji

Could we get this as well with the Zendesk bot?

    1 reply

    David97
    • David97
    • January 14, 2021

    Hi @Rhyan Smith,

    Thanks for the feedback and great feature suggestion!

    I've passed this onto the development team to see if this is possible. 

    Thanks,

    David

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