Splitting of multiple customer requests

Hello Patrick,
There are a few options here. The linked ticket app gives you the option to create a child ticket. You remove the parts that aren't relevant and create the new request. I think this is limited to one ticket though. The is another app that does multiple tickets, I forget the name. Tickets batches perhaps.
I find it is simple to copy the section of interest, click the users name in the header and then use the option to create a new ticket for them in the drop-down. Paste content and add title. Others have commented in the past that this is a long process, however and process will take a little time and I find this takes only a few seconds more than it takes to actually assess the ticket.

Splitting comments out into separate tickets if needed seems like a no brainer, one would be hard-pressed to find a support team that has not received many tickets where customers have asked more than one separate question in a single ticket.

Not being able to split these out not only impacts KPIs by not being able to truly track the amount of sperate requests come in it also adds time to an agent's workflow to need to copy and paste the additional questions out to new tickets. 

As we all know time = $$$, the savings there alone would be a game-changer for so many.