Hello,
We are having some issues with authenticating users for our Messaging support widget while using a chat bot.
Our users first interact with an AI bot, and they can ask to talk to someone, which creates a support ticket. However, a (relatively small) percentage of these users show up as “Web User ###” instead of their having their names and email shown.
The JWT request on our side seems to be working properly. However, past sending that token via the loginUser API, we are unsure how to debug or track where the issue is happening. The SDK doesn't seem to offer any way of detecting if the user is logged in/authenticated or if the loginUser action failed or was delayed somehow. Any help here?
Thanks in advance