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Shopify EAP

  • September 29, 2020
  • 1 reply
  • 0 views

While the refund feature is nice, I'd like to see features from the original Shopify app such as the quick view of the customer's address, the tracking number hyperlink.

Also, will this work with Recharge for refunds? Normally Refunds for auto-ship have to be done by "refund recurring charges" (a drop-down choice in Shopify) or by refunding in the Recharge app.

1 reply

David97
  • October 28, 2020

Hi @grace grant

Thank you for the feedback. If you click the "view order" link you should be able to see the shipping address, tracking number and payment details for the order. Is that showing for you?

For refunds, we use the Shopify Refunds API directly for a one-off refund. I'm not fully across how Recharge works but if you can process a refund via a standard refund in Shopify then it should work. If you have to use a separate app then it may not work.

Thanks,

David