set the contactOptions, but it does't work. always enter the chat when i clicked launcher | Community
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set the contactOptions, but it does't work. always enter the chat when i clicked launcher

  • September 2, 2019
  • 4 replies
  • 0 views
陈
webWidget: {
    position: {
        horizontal: 'right',
        vertical: 'bottom'
    },
    offset: {
        vertical: 100
    },
    color: {
        button: '#EC7000',
        header: '#EC7000',
        launcher: '#EC7000', // This will also update the badge
        launcherText: '#fff',
    },
    contactOptions: {
        enabled: true,
        contactFormLabel: {'*': 'Get in touch'},
        chatLabelOnline: {'*': 'Live Chat'},
        chatLabelOffline: {'*': 'Chat is unavailable'}
    },
    helpCenter: {
        suppress: false,
        originalArticleButton: false,
        title: {
            'en-US': 'Search for help',
            '*': 'Have your say'
        }
    },
    contactForm: {
        suppress: false,
        title: {
            'en-US': 'SMessage us',
            '*': 'Contact us'
        }
    },
    chat: {
        suppress: true,
        concierge: {
            name,
            title: {
                'en-US': 'You can ask me any question',
                'zh-cn': '你可以问我任何问题',
                'ko': '궁금하신 사항은 언제든지 문의해주세요',
            },
        },
        departments: {
            // enabled: ['English', '한국', '中文'],
            select: department,
        },
        prechatForm: {
            departmentLabel: {
                'en-US': 'Choose Language',
                'zh-cn': '请选择语言',
                'ko': '언어선택',
            },
        },
        title: {
            'en-US': 'Bithumb Global Support',
            'zh-cn': 'Bithumb Global 支持',
            'ko': 'Bithumb Global Support',
        }
    }
}

    4 replies

    Kyle40
    • Kyle40
    • September 6, 2019

    Hey there 陈亦凡

    I'm very sorry to hear about the frustration. I'll need to pull this into a ticket so we can take a closer look into this for you! 

    Please keep an eye out for an email response regarding this,

    R
    • rjones
    • February 3, 2021

    Also having a similar issue. Seems intermittent but mostly widget defaults to chat and doesn't show contact options.

    <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=xxxxx" data-ze-csp="true" async defer></script>
    <script>
      window.zEmbed||(function(){
        var queue = [];

        window.zEmbed = function() {
          queue.push(arguments);
        }
        window.zE = window.zE || window.zEmbed;
        document.zendeskHost = 'xxxx';
        document.zEQueue = queue;
        window.zESettings = {
          webWidget: {
            contactOptions: {
              enabled: true
            },
            zIndex: 65  
          }
        };
      }());
    </script>
    R
    • rjones
    • February 3, 2021

    Setting the webWidget options before the script is called is the solution.

    <script type="text/JavaScript">
    window.zESettings = {
    webWidget: {
    contactOptions: {
    enabled: true
    },
    zIndex: 65 
    }
    };
    </script>
    <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=xxxxx" data-ze-csp="true" async defer></script>
    <script>
      window.zEmbed||(function(){
        var queue = [];

    ...

     

    Dave12
    • Dave12
    • February 4, 2021

    Thanks for sharing your solution, @rjones!

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