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Set Tags & Custom Ticket fields via Zopim Live Chat API

  • February 21, 2020
  • 1 reply
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Z

I am trying to add more information to the ticket user is creating via $zopim on the frontend.

I'm able to add identification information to pre-fill the form, such as email, name, phone and change the language.

However adding other things such as Notes, Tags etc is not possible.

I've tried 

$zopim.livechat.addTags("Nice Company", "215451", "extra-tag")

$zopim.livechat.setNotes("some example note")

None of it gets sent when the ticket is created.

 

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    1 reply

    R
    • Ramin12
    • February 22, 2020

    Hi @Zippo,

    Chat tags are tied to the session and get pushed to the ticket and not the user/organization in Support.

    Both chat tags and the internal notes will get appended to the ticket, tags as ticket tags and the notes will be included in the internal note ticket update. 

    Hope that clears things up,

    Ramin

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