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Service Recovery Placeholder CSAT EAP

  • February 15, 2024
  • 1 reply
  • 0 views

Dayner

Hi! 

We recently switched to the CSAT EAP and are looking to introduce a Service Recovery function. We want to encourage customers to re-rate us after being further assisted. 

Previously we used placeholders such as

{{satisfaction.positive_rating_url}}
{{satisfaction.negative_rating_url}}
{{satisfaction.rating_url}} 

Do similar url placeholders exist for {{satisfaction.survey_section}} ? 

Thanks! 

1 reply

Tetiana12
  • February 19, 2024

Hi @dayner,

You can user `{{satisfaction.survey_url}}` to get the CSAT url.